HOW TO CARE FOR YOUR MARIA PASCUAL JEWELS: 

All of our jewels are plated in 3 microns of 18/23k gold.  We recommend that you do not wear the jewels in the water and to avoid spraying perfume or alcohol directly onto them.   Take care of your Maria Pascual jewels or they will wear in time.

SHIPPING POLICY:

Shipping Promotion:
Receive free Standard/Express Saver Shipping for purchases of 100€+, excluding taxes, promotional sales and discounts.

Order Processing Times:

  • Orders will be processed and shipped within 1-2 business days.
  • All orders will be shipped via UPS or MRW. Orders placed after 1:30pm CET will be shipped the following business day.
  • Orders placed on Friday after 1:30pm CET, Saturday or Sunday will be shipped on Monday (includes Express Saver).
  • Orders placed with Express Saver on Thursday night/Friday morning will be delivered on Monday.
  • For orders placed on Friday after 1:30pm CET, the order will be shipped on Monday, even if Express Saver is selected.
    Note: During promotional periods and holidays, please expect longer than normal delivery times as we do not ship orders on weekends and holidays (Barcelona, Spain – Bank Holiday).

Shipping Maria Pascual

Order Tracking Information:
Once an order has shipped, we will send you an e-mail with the tracking link information. You can click on the link, which will take you to the shipping carrier’s website to track the progress of your shipment. It may take 24 hours for your tracking number to be activated on the carrier’s site.

Shipping Restrictions:
Please ensure that an accurate and complete shipping address is entered, as we are unable to ship orders to PO boxes.
ONLINE CONCEPT BARCELONA SLU. is not responsible if a UPS Access Point closes temporarily for vacation, etc and delivery is delayed.

Address Revisions:
If you have placed your order with an incorrect address, please contact us as soon as possible here. We will make every attempt to process the address adjustment on our end, however once the order has been dispatched from our warehouse, we will be unable to change the address at this time.  ONLINE CONCEPT BARCELONA SLU, is not responsible for incorrect addresses.

International Taxes and Duties
ONLINE CONCEPT BARCELONA SLU is not responsible for any import charges, duties or taxes for international sales which may occur upon delivery.
Packages may be delayed due to customs or other external reasons for which ONLINE CONCEPT BARCELONA SLU. is not responsible.

Online Currency:
The currency displayed on www.maria-pascual.com is in euros (€).
Your financial institution for the card used to make the purchase will determine the exact exchange rate that will be charged. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.

Online Return Policy:

Regular-Priced Merchandise:
Within 30 days of purchase: you can process an exchange or return onto the same method of payment.

Sale Merchandise:
Sorry, all sale and discounted items purchased online are a final sale.

 Return & Exchange Details:

  • Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
  • There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
  • In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available online, we will process a refund for the amount of the item.
  • Returns must be shipped back to our warehouse under the responsibility and cost of the buyer. Please ensure to get tracking details for the returned package as ONLINE CONCEPT BARCELONA SLU. Is not responsible for any packages that are lost or damaged in transit.

Online Return Process:

  1. Send us an e-mail here letting us know your order number and which item(s) you wish to return or exchange.
  2. In the package to be returned, please enclose the item(s) in like-new condition and in their original packaging to: Costumer Service C/Luis Antúnez, nº16. 08006, BARCELONA.
  3. ONLINE CONCEPT BARCELONA SLU. will process the refund within 14 days from receiving the returned item(s). The refund will be processed for the total amount of the order (less shipping costs) in the form of a coupon or back onto the same method of payment used to process the order.  (Please advise the Customer Service Team which option you prefer when you e-mail advising of the return).

Online Exchange Process:
At the moment, we are only able to process a free exchange if you have selected the wrong size of an item and your shipping destination is within Spain. To do so, please e-mail us here and we will inform you of the process.

Defective Items:
If you believe the item(s) that you have received are defective, please contact us here immediately and kindly include the below information:

  1. Your order number
  2. The item SKU number and name
  3. A description of the defect
  4. Photo(s) showing the defect

Note: MARIA PASCUAL reserves the right to withhold the reimbursement until the returned ítems are successfully received.

 Barcelona Showroom Return Policy:

Regular-Priced Merchandise:
Within 30 days of purchase: you can process an exchange or return onto the same method of payment in the Showroom.

Sale Merchandise:
Sorry, all sale and discounted items bought in the Showroom are a final sale.

 Return & Exchange Details:

  • Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
  • There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
  • In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available in our showroom, we will process a refund for the amount of the item.
  • Orders processed on our online shop (www.maria-pascual.com) cannot be returned in store and will need to be shipped back to our warehouse as per our Online Return Policy.

 

MARIA PASCUAL – ONLINE CONCEPT BARCELONA SLU. C/ Luis Antúnez, nº16. 08006 BARCELONA. NIF: B66481607

PRIVACY & COOKIES

DATA PROTECTION

To place and track an order or any other client services that we offer in our online store, you must register your personal details and choose a password to access all the restricted areas that require a priory identification. Once you register in our server or you place an order, your personal and household data and transactions will be incorporated into our database, used solely to process your order and following shipping. If you have given us your consent, we will like to use your personal information to send you offers and services that may be of your interest. You can modify any of your details at any time (change of address, telephone number …) In accordance with Law 15/1999 of December 13th, Protection of Personal Data. All personal data contained in our domain will be added to a file exclusively owned by ONLINE CONCEPT BARCELONA SLU.. If you need any information, suggestions or complaints, you have all the rights to access, rectify, and cancel notify directly to Ref.: ONLINE CONCEPT BARCELONA SLU., C/Luis Antúnez, 16, 08006 Barcelona or through our email: mkt@maria-pascual.com in relation with the applicable law and the requested information.

COOKIES

Our site uses cookies. A “cookie ” is a small file that is stored on the users computer and allows us to recognize you. We use “cookies” to help us improve the quality of our website by enabling us to monitor which pages the users find useful or which ones not. Cookies are essential for understanding how clients surf on our website, providing many advantages and improve the interactive services, facilitating navigation and usability of our website. Please note that cookies can not harm your computer and, in return, which are active help us identify and resolve errors. However you can disable the cookies from your browser settings or Internet establishing certain policies that permit private mode by which cookies are always deleted after your visit.

PAYMENT METHODS

MasterCard
VISA
American Express
PayPal

At this time, we cannot accept any other payment method which are not mentioned above. If you attempt to pay in a method that is not accepted, you will be responsible for the potential loss of funds, etc.  International orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays. All payments are charged in European Euros. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.

Tarjetas_Paypal

COPYRIGHT

All our images, logos, drawings, store name and all our store photos are protected by the copyright law. ONLINE CONCEPT BARCELONA SLU. will initiate the corresponding legal action, as dictated by law, in the event of wrongful use of any contact on its Website domain.