Terms & Conditions
HOW TO TAKE CARE OF YOUR JEWELRY AND MATERIALS
All our Jewels are gold plated with 3 microns of 18/23K gold. You can keep your jewels bright and shine as the first day by cleaning them from time to time with a dry cloth. Do never spray perfume on them. Look after your Maria Pascual (ONLINE CONCEPT BARCELONA SLU.) jewels and they will always look like brand new.
Remember that all Maria Pascual jewels are handmade and have small differences that makes them special. They can slightly vary in shape and colour from the ones shown in the pictures.
All orders will be sent via UPS & MRW. Orders typically ship the next 1-2 business day. Orders placed Saturday-Sunday will ship out Monday.
A tracking number will be emailed to the costumer once the order has shipped.
We cannot send to PO boxes, please ensure a street adress is supplied.
Shipping & Handling
Orders will be processed and shipped within 1-2 business days. We do not ship orders on weekends and holiday (Barcelona, Spain – Bank Holiday). ONLINE CONCEPT BARCELONA SLU, is not responsible for incorrect addresses.
International Taxes and Duties
ONLINE CONCEPT BARCELONA SLU is not responsible for any import charges, duties or taxes for international sales.
Packages may be delayed due to customs in some occasions and ONLINE CONCEPT BARCELONA SLU. is not responsible for delayed delivery.
All orders totaling more than €99 before taxes, promotional sales, and discounts are qualified for free shipping.
If you are not satisfy with your order you can return it before 14 natural days from the day your receive the products.
- Email us to know you’d like to return your item(s). Please provide us your order number, and the items you would like to return or exchange.
- Include in the return, the original packaging and the item(s) you would like to return to: MARIA PASCUAL C/Luis Antúnez, 16. 08006 BARCELONA.
- Once we receive your returned item(s), we’ll process them and answer you in within 1-2 business days.
- ONLINE CONCEPT BARCELONA SLU. will proceed to make the refund within 14 natural days from the date on which we are informed of the decision of the returning item(s) and we’ll refund the money using the same payment method used for the client in the initial transaction.
ATTENTION : All merchandise marked as SALES are NOT eligible for return and Maria Pascual Gift Cards are non-refundable and can not be returned.
If you believe the jewelry item(s) you have received are faulty please contact us immediately and include the following:
Exchanges Process faulty product:
- Your order number
- The item SKU number and name
- A description of the fault
- Photo evidence
Our team will endeavour to get back to you asap and help you to make sure your receive all the products in perfect conditions.
The customer is responsible for sending the products in perfect conditions without undue delay and in any case no later than 14 natural days from receiving the goods. In these cases, ONLINE CONCEPT BARCELONA SLU. will reimburse the customer all the payments received, excluding the shipping costs. Must also be the customer who assumes the direct cost of returning the goods.
The currency displayed on maria-pascual.com is in EURO.
The bank that has issued your credit card determines the exact exchange rate that you will pay.
MARIA PASCUAL reserves all the right to withhold the reimbursement until we received the products. Returns must be sent to our office, under the responsibility of the buyer.
MARIA PASCUAL – ONLINE CONCEPT BARCELONA SLU. , Luis Antúnez,16. 08006 BARCELONA. NIF: B66481607
PRIVACY & COOKIES
To place and track an order or any other client services that we offer in our online store, you must register your personal details and choose a password to access all the restricted areas that require a priory identification. Once you register in our server or you place an order, your personal and household data and transactions will be incorporated into our database, used solely to process your order and following shipping. If you have given us your consent, we will like to use your personal information to send you offers and services that may be of your interest. You can modify any of your details at any time (change of address, telephone number …) In accordance with Law 15/1999 of December 13th, Protection of Personal Data. All personal data contained in our domain will be added to a file exclusively owned by ONLINE CONCEPT BARCELONA SLU.. If you need any information, suggestions or complaints, you have all the rights to access, rectify, and cancel notify directly to Ref.: ONLINE CONCEPT BARCELONA SLU., C/Luis Antúnez, 16, 08006 Barcelona or through our email: firstname.lastname@example.org in relation with the applicable law and the requested information.
Please remember we can not accept any other payment method which are not mention above. If you try to pay in any other method we don’t accept, you’ll be responsible for losing your payment or any other damage. International orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays. All payments are charged in European Euros. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.
All our images, logos, drawings, store name and all our store photos are protected by the copyright law. ONLINE CONCEPT BARCELONA SLU. will initiate the corresponding legal action, as dictated by law, in the event of wrongful use of any contact on its Website domain.