HOW TO TAKE CARE OF YOUR JEWELRY AND MATERIALS
All our Jewels are gold plated with 3 microns of 18/23K gold. jewels and they will always look like brand new. We advise you do not swim with the jewels in the sea or in the pool. Avoid spray perfume or alcohol directly on them. Look after your Maria Pascual jewels and they will stay in perfect condition for a long time.
Remember that all Maria Pascual jewels are handmade and have small differences that makes them special. They can slightly vary in shape and colour from the ones shown in the pictures.
All orders will be sent via UPS & MRW. Orders latter than 13:30pm will be prepared and ship the next business day. Orders placed Saturday-Sunday will be ship on Monday. We only deliver on working days.
During promotion periods and Christmas, the delivery time can take longer than usual.
A tracking number will be emailed to the costumer once the order has shipped.
We cannot send to PO boxes, please ensure a street address is supplied.
ONLINE CONCEPT BARCELONA SLU. Is not responsible if an UPS Access Point temporarily closes for vacations and delivery is delayed.
If once you have place your order you realize the address is incorrect, it is necessary to contact us as soon as possible at firstname.lastname@example.org. Once the order has been dispatch from our headquarters we cannot change the address and you will have to contact directly with the transport company.
Shipping & Handling
Orders will be processed and shipped within 1-2 business days. We do not ship orders on weekends and holiday (Barcelona, Spain – Bank Holiday). ONLINE CONCEPT BARCELONA SLU, is not responsible for incorrect addresses.
International Taxes and Duties
ONLINE CONCEPT BARCELONA SLU is not responsible for any import charges, duties or taxes for international sales.
Packages may be delayed due to customs in some occasions and ONLINE CONCEPT BARCELONA SLU. is not responsible for delayed delivery.
All orders totaling more than €100 before taxes, promotional sales, and discounts are qualified for free shipping.
If you are not satisfy with your order you can return it before 30 natural days from the day you receive the products.
- Email us to know you’d like to return your item(s). Please provide us your order number, and the items you would like to return or exchange.
- Include in the return, the original packaging and the item(s) you would like to return to: Costumer Service C/Luis Antúnez, nº16. 08006, BARCELONA.
- Once we receive your returned item(s), we’ll process them and answer you in within 1-2 business days.
- ONLINE CONCEPT BARCELONA SLU. will proceed to make the refund within 14 natural days from the date on which we are informed of the decision of the returning item(s) and we’ll refund the product price via a coupon voucher to use in or website or trough out the same method payment you have used to place the order.
To proceed to and exchange or return of any of our products we’ll give preference to our email before our whatsApp service.
ATTENTION: For safety and healthy reasons we cannot accept exchanges or returns from any kind of earrings you buy in our website. Any purchase item in our Sales Category is NOT eligible for return or exchange.
For the moment (we are working on it) we can only offer free exchange if you have chosen the wrong size and your shipping destination is Spain. Email us at email@example.com and we will let you know the procedure to follow.
If you believe the jewelry item(s) you have received is faulty please contact us immediately and include the following. We would immediately Exchange it for a new one (same model) In case there is a malfunction in the jewel, we will replace it for a new one. If the jewel is not available in our website, we will refund you the money.
Exchanges Process faulty product:
- Your order number
- The item SKU number and name
- A description of the fault
- Photo evidence
To proceed with an exchange or refund, all the items must be in perfect condition, otherwise, ONLINE CONCEPT BARCELONA SLU. Will not accept the exchange or return.
Returns should be sent to our headquarters, under the responsibility and costs of the buyer. The customer must ensure that the package arrives at our office without suffering any damage or loss any case no later than 30 natural days from receiving the goods.
In these cases, ONLINE CONCEPT BARCELONA SLU. will reimburse the customer all the payments received, excluding the shipping costs. Must also be the customer who assumes the direct cost of returning the goods.
The currency displayed on maria-pascual.com is in EURO.
The bank that has issued your credit card determines the exact exchange rate that you will pay.
MARIA PASCUAL reserves all the right to withhold the reimbursement until we received the products.
Return Policy for products bought in our Barcelona Showroom
Items purchased in our Showroom have the possibility to be exchange or return during 30 calendar days from the day of the purchase. For safety and healthy issues, we can not accept exchanges or returns from any item from our earrings category.
Items will have to be return in their original packaging, in perfect condition and with the purchase receipt or gift ticket.
There will be no cash return with any gift ticket. It can be exchange or given a voucher with the amount of the purchase with no expiration date. In case there is a malfunction in the jewel, we will replace it for a new one. If the jewel is not available in our showroom, we will refund you the money of the item.
Only items bought in our Barcelona showroom will be legitimate to be exchanged or returned in our showroom. Orders placed trough our website will have to be return throughout the following process.
MARIA PASCUAL – ONLINE CONCEPT BARCELONA SLU. C/ Luis Antúnez, nº16. 08006 BARCELONA. NIF: B66481607
PRIVACY & COOKIES
To place and track an order or any other client services that we offer in our online store, you must register your personal details and choose a password to access all the restricted areas that require a priory identification. Once you register in our server or you place an order, your personal and household data and transactions will be incorporated into our database, used solely to process your order and following shipping. If you have given us your consent, we will like to use your personal information to send you offers and services that may be of your interest. You can modify any of your details at any time (change of address, telephone number …) In accordance with Law 15/1999 of December 13th, Protection of Personal Data. All personal data contained in our domain will be added to a file exclusively owned by ONLINE CONCEPT BARCELONA SLU.. If you need any information, suggestions or complaints, you have all the rights to access, rectify, and cancel notify directly to Ref.: ONLINE CONCEPT BARCELONA SLU., C/Luis Antúnez, 16, 08006 Barcelona or through our email: firstname.lastname@example.org in relation with the applicable law and the requested information.
Please remember we can not accept any other payment method which are not mention above. If you try to pay in any other method we don’t accept, you’ll be responsible for losing your payment or any other damage. International orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays. All payments are charged in European Euros. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.
All our images, logos, drawings, store name and all our store photos are protected by the copyright law. ONLINE CONCEPT BARCELONA SLU. will initiate the corresponding legal action, as dictated by law, in the event of wrongful use of any contact on its Website domain.