SHIPPING POLICY

Shipping Promotion
Receive free Standard/Express Saver Shipping for purchases of 150€+, excluding taxes, promotional sales and discounts.

Order Processing Times

  • Orders will be processed and shipped within 1-2 business days with UPS, DHL or Correos Express.
  • You will receive a confirmation email from within the 24 hours of placing your order. If you do not receive it, contact us as soon as possible. Orders placed after 1:00pm CET will be shipped the following business day.
  • Orders placed on Friday after 1:00pm CET, Saturday or Sunday will be shipped on Monday (includes Express Saver).
  • Orders placed with Express Saver on Thursday night/Friday morning will be delivered on Monday.
  • For orders placed on Friday after 1:00pm CET, the order will be shipped on Monday, even if Express Saver is selected.

Note: During promotional periods, and especially on dates such as ‘Black Friday’ (last weekend of November), once the order is placed we will not be able to accept address changes nor will we be able to cancel orders due to logistics reasons.

In periods of high workload, Christmas, holidays and Black Friday, there may be delays, where ONLINE CONCEPT BARCELONA SLU is not responsible.

Note: UPS, DHL and Correos Express do not deliver on weekends or holidays.

Holiday Schedule
Orders are processed and shipped during business hours, excluding Federal and Local Holidays. Our Holiday Schedule is the following:

  • 1 January New Years’s Day (E)
  • 19 April Good Friday(E)
  • 22 April Easter Monday (A)
  • 1 May May Day (E)
  • 10 June Pentecost (L)
  • 24 June St John’s Day(A)
  • 15 August Assumption (E)
  • 11 September Catalan National Day (A)
  • 24 September La Mercè (L)
  • 12 October Spanish National Holiday (E)
  • 1 November All Saints’ Day (E)
  • 6 December Spanish Constitution Day (E)
  • 25 December Christmas Day (E)
  • 26 December Boxing Day (A)

The company will be closed during these days, so orders won´t be processed or shipped. Customer Service won´t be active during these holidays.

Coupons

  • Coupons cannot be used in conjunction with other coupons or discounts.
  • Coupon codes don´t expire.
  • They have to be used with the same email you signed up with.
  • We currently have two available coupons:
    • Newsletter: When signing up to our newsletter you get a 10% discount code.
    • Birthday: When signing up, if you add your Birthday, you will get a 10% discount code on your Birthday.
  • Coupon code process: After signing up, you will get an email with the coupon code. You can either click directly on the link and the coupon code will directly be applied on your Shopping Cart or you can manually copy-paste the coupon code in your Shopping Cart. So easy!

Do not miss the chance. Make sure to sign up to get your discount code!

Order Tracking Information
Once an order has shipped, the courier company will send you an e-mail with the tracking link information. You can click on the link, which will take you to the shipping carrier’s website to track the progress of your shipment. It may take 24 hours for your tracking number to be activated on the carrier’s site.

ONLINE CONCEPT BARCELONA SLU. has the right to cancel any irregular order, reimbursing the money.

ONLINE CONCEPT SLU. is not responsible for any delays or issues once the order has left our warehouse. Once the order is in transit, we will gladly work with the shipping company to assist with any issues.

Shipping Restrictions
Please ensure that an accurate and complete shipping address is entered, as we are unable to ship orders to PO boxes.
ONLINE CONCEPT BARCELONA SLU. is not responsible if a UPS Access Point closes temporarily for vacation, etc and delivery is delayed.

Address Revisions
If you have placed your order with an incorrect address, please contact us as soon as possible here. We will make every attempt to process the address adjustment on our end, however once the order has been dispatched from our warehouse, we will be unable to change the address at this time.  ONLINE CONCEPT BARCELONA SLU, is not responsible for incorrect addresses.

International Taxes and Duties
ONLINE CONCEPT BARCELONA SLU is not responsible for any import charges, duties or taxes for international sales which may occur upon delivery.
Packages may be delayed due to customs or other external reasons for which ONLINE CONCEPT BARCELONA SLU. is not responsible.

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