ONLINE RETURN POLICY
Maria Pascual’s Warranty covers eventual defects that may arise from manufacturing, but in no case those caused by improper use by the customer. If you have received a damaged product, you have 30 calendar days to report the incident to our Customer Service team. Once this period has elapsed, we cannot guarantee that we will be able to replace the product.
The following issues are not considered manufacturing defects, hence, are not covered by the product warranty:
- Defects and damages resulting from misuse or negligence, or from accident
- Defects and damages caused by improper use or any defects resulting from the contact with chlorine, salt, alcohol, perfume, etc. Please see our FAQ section to learn more about Proper use and Care of items).
- Lost or stolen product
- Alterations, tampering, dismantling or unauthorized modifications or repairs performed by anyone other than Maria Pascual.
- Consequences of the normal wear, tear and ageing of the jewel.
The purchased item is warranted against any manufacturing defect for a period of 2 year from the date of purchase. If your warranty has expired, click here to check our After Sales Service and see the solutions we have for you.
Other issues not listed above won’t be covered by this warranty.
The warranty policy will only be effective if the purchase ticket or order number is shown.
If the customer purchases Maria Pascual jewels from one of its authorized dealers , Maria Pascual won´t be responsible for any return or exchange.
Maria Pascual will not accept warranty claims for items purchased from unauthorized distributors.
Maria Pascual´s website only accepts discount codes and/or promotional codes authorized by Maria Pascual.
Return & Exchange Policy
*During the Christmas campaign we’re extending the deadline for exchanges and returns of all purchases at Maria Pascual, so that all orders placed after November 9 can be exchanged/returned until January 30, 2022.
- You can return the item within 14 days from receiving the product.
- ATTENTION: Due to safety and hygienic reasons, we are unable to accept any exchange or return on any earrings.
- Items on the Special Prices category can’t be returned.
- You can either choose
- A) a refund of the amount of the product to the same payment method used in the purchase or
- B) store Credit (coupon) for the amount of the product, to use in our website, with no expiration date. (Please advise the Customer Service Team which option you prefer when you e-mail advising of the return).
- There will be no cash return with a gift receipt.
- Returns must be shipped back to our office under the responsibility and cost of the buyer. Please ensure to get tracking details for the returned package as ONLINE CONCEPT BARCELONA SLU. is not responsible for any packages that are lost or damaged in transit.
- Free gifts with your order must be included in the package when making a return.
- You ring doesn´t fit right? We can exchange it for another size. You will find more information below, in the Rings section. Remember you have 14 calendar days from its reception to return the product.
- We don’t exchange for another ring model, only for a different size. In this case, you’ll have to return the ring and purchase the model in question.
Attention: We don’t accept exchanges or size exchange on rings of the Last Chance category (regardless the value).
Online Return or Exchange Process
Send us an e-mail here letting us know your order number and which item(s) you wish to return or exchange.
Ship the package to the following address:
C/NEPTU 32, BIS
ONLINE CONCEPT BARCELONA SLU. will process the refund within 14 natural days from receiving the returned item(s).
Note: ONLINE CONCEPT BARCELONA SLU reserves the right to withhold the reimbursement until the returned items are successfully received.
In the event of ring size exchanges, we offer a delivery and pick up service through our courier company Correos Express, which can only be made effective in the Peninsula. This service is free of charge once. In case of mistake in the size for a second time, the reshipment will be paid by the customer. The cost of reshipment is 5.5 € which will be deducted from the total amount of the ring and must be paid by bank transfer or PayPal before the realization of the shipment.
Attention: We don’t accept size exchange of rings in the Last Chance category.
Unfortunately, for international orders, Balearic Islands, Andorra or Canary Islands we are unable to process a free exchange. With that said, the customer can send us (with your responsability and cost of the shipping) the item and once we receive the incorrect item, the correct size will be shipped out to you free of charge.
To do so, please e-mail us here and we will inform you of the process.
If you believe the item(s) that you have received are defective, please send an email to [email protected]. Once we have reviewed your claim, we will proceed to exchange the defective item for a new piece. In the event that the item is no longer available, we will process the refund for the product within two business days.
Note: Kindly reach out to us in the event that your jewel is broken or is damaged, so that we can look into a possible solution for you. If your jewel has been manipulated or repaired, we will unfortunately be unable to proceed with any solution.
We recommend that you include the details below when you e-mail us:
- Your order number
- A description of the defect
- Photo(s) showing the defect
In the event that you receive an item which you did not order, please contact us as soon as possible at [email protected] and we will be happy to rectify it for you.
If the shipping courier is unable to deliver your order successfully, we will proceed to refund the purchase price to the same payment method used, once the order has been returned to our warehouse. We will be unable to return the package to you, therefore you will need to process a new order.
Special offer dates
- Special Prices
Items included in the Special Prices category cannot be returned. If the ítem received is faulty please send us an email to [email protected].
- Black Friday
The free gift/item cannot be exchanged for another ítem before making your order.
- 3×2 offer
If you buy three items of the 3×2 category, you only pay two. The free item is the one with the lowest price of all three. The 3×2 category items cannot be returned. Items included in the 3×2 category cannot be returned.
This offer is not aplicable in our Showroom.
The free gift/item cannot be exchanged for another ítem before making your order.
- Other discount/special offer dates
Free gifts or free products included in the order by Maria Pascual cannot be returned.
The free gift/item cannot be exchanged for another ítem before making your order. Exchanges & Return Form
AFTER SALES SERVICE
Maria Pascual offers high quality jewelry that looks like brand new for a long time. However, unexpected things happen.
- Has your jewel lost its gold tone and you want it to shine like the first day?
- You are not wearing your jewel as much and you don´t know what to do with it?
Click here to see the solutions we have for you!
BARCELONA SHOWROOM RETURN POLICY
Within 30 days of purchase: you can process an exchange or return onto the same method of payment in the Showroom.
Return & Exchange Details
- Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
- There will be no cash return with a gift receipt. The item(s) can be either returned, exchanged or a store credit given for the amount of the product, with no expiration date.
- In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available in our showroom, we will process a refund for the amount of the item.
- Orders processed on our online shop (www.maria-pascual.com) cannot be returned in store and will need to be shipped back to our warehouse as per our Online Return Policy.
- Free products gifted by Maria Pascual in our Showroom cannot be exchanged or returned.