ONLINE RETURN POLICY
Maria Pascual works with the highest quality products and commits to selling products that are free from manufacturing defects. If the customer believes that the purchased item has a manufacturing defect, the customer may return it to Maria Pascual for further inspection.
The following issues are not considered manufacturing defects, hence, are not covered by the product warranty:
- Defects and damages resulting from misuse or negligence, or from accident
- Defects and damages caused by improper use or any defects resulting from the contact with chlorine, salt, alcohol, perfume, etc. Please see our FAQ section to learn more about Proper use and Care of items).
- Lost or stolen product
- Alterations, tampering, dismantling or unauthorized modifications or repairs performed by anyone other than Maria Pascual.
- Consequences of the normal wear, tear and ageing of the jewel.
The purchased item is warranted against any manufacturing defect for a period of 1 year from the date of purchase. After the expiration of the warranty, Maria Pascual will evaluate and determine if the ítem will be repaired or not.
Other issues not listed above won´t be covered by this warranty. During the warranty period, Maria Pascual will replace the defective ítem without any additional cost. However, the customer will be responsible for the shipping cost.
The warranty policy will only be effective if the purchase ticket or order number is shown.
If the customer purchases Maria Pascual jewels from one of its authorized dealers , Maria Pascual won´t be responsible for any return or exchange.
Maria Pascual will not accept warranty claims for items purchased from unauthorized distributors.
Maria Pascual´s website only accepts discount codes and/or promotional codes authorized by Maria Pascual.
Within 30 days of purchase: you can process an exchange or return onto the same method of payment.
ATTENTION: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
Online Return Process:
- Send us an e-mail here letting us know your order number and which item(s) you wish to return or exchange.
- In the package to be returned, please enclose the item(s) in like-new condition and in their original packaging to: Costumer Service C/NEPTU 32, BIS 08006 Barcelona.
- ONLINE CONCEPT BARCELONA SLU. will process the refund within 14 days from receiving the returned item(s). The refund will be processed for the total amount of the returned product (except shipping costs) in the form of a coupon or back onto the same method of payment used to process the order. (Please advise the Customer Service Team which option you prefer when you e-mail advising of the return).
Return & Exchange Details:
- Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
- Returns must be shipped back to our warehouse under the responsibility and cost of the buyer. Please ensure to get tracking details for the returned package as ONLINE CONCEPT BARCELONA SLU. is not responsible for any packages that are lost or damaged in transit.
Note: ONLINE CONCEPT BARCELONA SLU reserves the right to withhold the reimbursement until the returned items are successfully received.
To process a size exchange for the correct size, we offer a free exchange for customers within Spain and Portugal. In order to complete the exchange, the Correos Express courier will deliver the new item and pick up the incorrect item.
Unfortunately, for international orders, we are unable to process an exchange. With that said, we can process a return of the wrong size and then you can purchase the correct size in a new order.
To do so, please e-mail us here and we will inform you of the process.
If you believe the item(s) that you have received are defective, you will have 7 calendar days to e-mail firstname.lastname@example.org. Once we have reviewed your claim, we will proceed with the exchange of the defected item for a new piece. In the event that the ítem is no longer available, we will process the refund for the entire order within two business days.
Note: Kindly reach out to us in the event that your jewel has broken or been damaged, so that we can look into a possible solution for you. If your jewel has been manipulated or repaired, we will unfortunately be unable to proceed with any solution.
We recommend that you include the below details when you e-mail us:
- Your order number
- A description of the defect
- Photo(s) showing the defect
In the event that you receive an item which you did not order, please contact us as soon as possible at email@example.com and we will be happy to rectify it for you.
If the shipping courier is unable to deliver your order successfully, we will proceed to refund the purchase price to the same payment method used, once the order has been returned to our warehouse. We will be unable to return the package to you, therefore you will need to process a new order.
The Last Chance items are non-refundable. They can only be returned and exchanged for a coupon that may only be redeemed toward the purchase of any other Maria Pascual product.
BARCELONA SHOWROOM RETURN POLICY
Within 30 days of purchase: you can process an exchange or return onto the same method of payment in the Showroom.
Return & Exchange Details:
- Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
- There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
- In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available in our showroom, we will process a refund for the amount of the item.
- Orders processed on our online shop (www.maria-pascual.com) cannot be returned in store and will need to be shipped back to our warehouse as per our Online Return Policy.
OFF SITE MADRID RETURN POLICY
Items purchased in OFF SITE Madrid cannot be returned, but we accept exchanges. Except earrings, which can not be changed or returned for hygiene reasons.
- We only accept credit card payment.
- If the item is defective, it will be exchanged for the same model. In case the product is not available, please contact Online Concept Barcelona SLU to get the same product.
- Items purchased through our website (maria-pascual.com) cannot be returned in OFF SITE. They have to be sent to our Corporate Office as indicated in our Return Policy.
MARIA PASCUAL – ONLINE CONCEPT BARCELONA SLU. C/NEPTU 32, BIS 08006 Barcelona. NIF: B66481607