SUPPORT

SHIPPING POLICY



SPAIN (INCLUDING BALEARIC ISLANDS)
Free shipping on orders over 49€
Orders under 49€ – 3,95€ shipping fee
24/48h estimated until delivery.

CANARY ISLANDS
Free shipping on orders over 89€
Orders under 89€ – 9,95€ shipping fee
*For VAT return, please send an email to contact@maria-pascual.com


ORDER PREPARATION AND DELIVERY
Home delivery - Free for orders over 49€.
Orders will be processed and shipped within 1-2 business days via DHL or Correos Express. DHL and Correos Express do not deliver on Saturdays, Sundays or bank holidays (link to holidays dropdown).
All orders placed after 13:00h will be shipped the next working day.
All orders placed on Friday after 13:00h, Saturday or Sunday will be shipped the following Monday. up in Barcelona Showroom - Free
You can choose to pick up your order in our Barcelona Showroom within 1-2 working days of placing your order.

SHIPPING ADDRESS
Make sure that the address and data provided in the shipment details are correct. Check your email and phone number, they are our contact sources in case Maria Pascual or the courier company need to reach you. We do not deliver to PO Boxes.
If you have placed your order with an incorrect shipping address, please contact us as soon as possible and we will try to solve the error. Please note that once processed, orders cannot be modified or cancelled.
If the courier company repeatedly fails to find you at your address, the package will be returned to our offices. In this case, if you want us to resend it to you, the cost of reshipment is 5.5 € and will be charged to the customer.

ONLINE CONCEPT BARCELONA SLU, is not responsible for incidents with the delivery address provided.

ONLINE CONCEPT BARCELONA SLU. has the right to cancel any order it deems irregular, proceeding to refund the amount thereof.

ONLINE CONCEPT SLU. is responsible for the package until it leaves our offices. From that moment on, the courier companies are responsible for the package and shipping. On our part, we will facilitate the management of any incident.

TRACKING MY ORDER
Once the order has been shipped, the courier company will send you a confirmation email with a link to track your order. The activation of your order tracking number will take a few hours to become effective.

PROMOTIONAL PERIODS
During promotional periods, especially on dates such as "Maria Pascual's Birthday" (April 19th), "Black Friday" (last weekend of November) or Christmas, once the order has been placed we cannot accept address changes or cancellations due to logistic reasons. In the mentioned periods (Birthday Maria Pascual, Christmas or Black Friday), since there is a high volume of work there may be delays in delivery times. ONLINE CONCEPT BARCELONA SLU is not responsible in case of delay in delivery time.
In case of a major circumstances or events, there may be delays in the delivery of the order. ONLINE CONCEPT BARCELONA SLU is not responsible for delays due to major circumstances.

COUNTRIES WE DELIVER TO
Maria Pascual currently ships to the following countries.

Germany, Argentina, Australia, Austria, Belgium, Bulgaria, Canada, Chile, Cyprus, South Korea, Croatia, Denmark, United Arab Emirates, Estonia, Finland, France, France, Greece, Hungary, Ireland, Israel, Slovakia, Spain, United States Czech Republic, Dominican Republic, Italy, Japan, Luxembourg, Malta, Mexico, Norway, Netherlands, Poland, Portugal, Qatar, Hong Kong SAR, China, Romania, Singapore, South Africa, Sweden, Switzerland, Taiwan, United Kingdom , Turkey, and Uruguay.
Remember that on non-working days, Spanish bank holidays or during promotional periods, delivery times may be affected.

INTERNATIONAL TAXES AND DUTIES
ONLINE CONCEPT BARCELONA SLU is not responsible for any extra fees or taxes for international sales that occur during shipping. These taxes are effective in shipments outside the peninsula (Canary Islands, Ceuta and Melilla) and international.

COUPONS AND DISCOUNT CODES
Coupons and discount codes may not be used more than once per purchase. They are not applicable together with other offers. They must be applied with the same email with which you registered.
There are two ways to apply the promotional coupon. The first is to click on the email you received with the coupon and it will be applied directly to the shopping cart. The second option is to copy and paste the coupon into the shopping cart.

HOLIDAYS
Orders are processed and shipped during business hours, excluding the following holidays.

January 1st: New Year's Day
January 6th: Three Wise Men
April 2nd: Good Friday
April 5: Easter Monday
May 1: Labor Day
May 24: Second Easter
24 June: Saint John's Day
11 September: National Day of Catalonia
24 September: La Mercè (Barcelona holiday)
12 October: Spanish National Day
1 November: All Saints' Day
6 December: Constitution Day
8 December: Immaculate Conception
December 25th: Christmas Day
The company will be closed on these days, so orders will not be processed or shipped.
Likewise, customer service will not be active.
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