SUPPORT

RETURN POLICY



RETURNS AND EXCHANGE POLICY

RETURNS POLICY
If you are not satisfied with your purchase, you can return your items within 14 calendar days from the day of receipt.
IMPORTANT: For hygienic reasons, we do not accept earrings returns. We also do not accept returns from the Special Prices category.

You can choose one of the following options:
- A coupon with the same amount you paid last time to use on our website. In this case, you need to contact us with the returns details and we will issue our courier company to pick the package in the address you specify. Once the package gets back to our warehouse, you will receive your coupon within 2 to 3 working days. This coupon has no expiration date: you can use it whenever you want.

- A Refund of the paid amount to the same payment method used in the purchase. Returns must be sent to our offices at the buyer's responsibility and cost. As a customer, you must ensure that the package arrives at our office without any damage or loss. ONLINE CONCEPT BARCELONA SLU. is not responsible for the loss or misplacement of packages during shipment. Once the package gets back to our warehouse and we check the product is in good condition, we will proceed with the refund. The refunded amount will get back to you within a period of 3 weeks maximum.

For any exchange or return with gift voucher, a coupon will be issued for the total amount of the returned products. This coupon can be cashed in on our website and has no expiration date.
EXCHANGE POLICY
In case you have not found the right ring size, here's how to make the exchange. You have 14 calendar days period from the day of your order reception to contact us and make the size exchange.

At Maria Pascual, we only make exchanges in the Rings category for the same model (except for the Special Prices section, which cannot be exchanged). The rest of the pieces are not interchangeable, but you can return them if you wish.


Ring Exchanges
In case of ring size changes, we offer a delivery and collection service through our courier company Correos Express, which can only be made effective in the Peninsula. This service is free of charge once. In case of mistake in size a second time, reshipment will be paid by the buyer. The cost of reshipment is 5,5€ which will be deducted from the total amount of the ring in question and must be paid by bank transfer or PayPal before the realization of the same. Important: We do not accept product or size changes for rings in the Special Prices category, regardless of their value.

Important: For hygienic reasons, we do not accept changes of earrings. For the rest of the countries, Balearic Islands and Andorra customers must send the product to our offices (at their own expense) and buy again the desired size as a new order.

Write to contact@maria-pascual.com and we will provide you with the necessary information to manage both processes.


HOW TO PROCESS A RETURN
The period for making a return is 14 calendar days after receiving your order. Write us an email to contact@maria-pascual.com or fill out the form (link to download directly) that you will find on this page indicating your order number and the item(s) you want to return or exchange. Send it to the following address.

Customer Service
C/ NEPTU 32, BIS
08006 Barcelona.
ONLINE CONCEPT BARCELONA SLU. will proceed to reimburse the customer for all received payments (except return shipping costs) within 14 calendar days from the date of receipt. Currency shown on maria-pascual.com is EURO. The bank that issued your credit card determines the exact exchange rate that the customer must pay. ONLINE CONCEPT BARCELONA SLU. reserves the right to withhold the refund until we have received the product.
Returns in our Barcelona Showroom Items purchased in the Barcelona Showroom can be exchanged or returned within one month from the date of purchase, except earrings for hygiene reasons. - Items must be returned in their original packaging, in perfect condition and with the purchase receipt or gift voucher.

- No cash refunds will be made upon presentation of the gift voucher. It will be returned in the form of a voucher with no expiration date.
- If the item is defective, it will be exchanged for the same model. If the product is not available, the amount will be refunded.

- Items purchased through our website (maria-pascual.com) cannot be returned to the Showroom. They must be sent to our offices as indicated in our return policy. - Free items given away by Maria Pascual in our Showroom cannot be exchanged or returned. Wrong product

In case you receive a wrong product, that is, a product that is not the one you ordered, please contact us at contact@maria-pascual.com to solve the problem as soon as possible.


MARIA PASCUAL WARRANTY
Maria Pascual Warranty covers eventual defects that may arise from manufacturing, but in no case those caused by improper use by the customer. If you have received a defective product, you have 30 calendar days to notify our Customer Service team of the incident. Once this period has elapsed, we cannot guarantee that we will be able to replace the product. The Maria Pascual Warranty specifically does not cover:
- Loss or theft of the jewel.
- Wear and tear caused by improper use, lack of care of the jewelry (chlorine, saltpeter, alcohol, perfumes) or accidents. Consult our FAQs to learn more about jewelry care. - Damage caused by repairs outside of Maria Pascual's control, issued by a third party. Warranty for Maria Pascual jewelry is valid for a period of 2 years from the date of purchase. In order to check the origin of the piece and ensure that it is from Maria Pascual, be sure to keep your receipt or email confirmation of purchase. If your warranty has expired, access our After Sales Service (link) to see the solutions we can offer you. If you have purchased from one of our distribution points, we are not responsible for their return or exchange policies, just as Maria Pascual will not accept warranty claims for jewelry purchased through unauthorized distributors.


PROTOCOL IN CASE OF DEFECTIVE PRODUCT
In case of receiving a product with a flaw or manufacturing defect, the customer should contact contact@maria-pascual.com to evaluate the incidence. Once verified, the product will be exchanged for a new one of the same model. If the product is not available, the full amount will be refunded within 2 working days.

Important: We kindly ask you to contact us before going to another store so that we can find a solution. If the products are manipulated by a third party, Maria Pascual will not be responsible for the piece.

We recommend that you include the following information in your e-mail:  Order number, description of the defective item, photographic evidence. In case of receiving a returned package in our offices, we will proceed to refund the amount of the purchase by the same method of payment with which it was made. Under no circumstances can we resend the package, so if you still want the products you will have to place a new order.


PURCHASES DURING PROMOTIONAL PERIODS
Special Prices

Products included in the Special Prices category cannot be exchanged or returned. If the received item has a defect, please send an email to contact@maria-pascual.com
Black Friday, Christmas and Maria Pascual's Birthday Gifts and free items included by Maria Pascual in your order cannot be exchanged or returned, nor can you request the exchange of one gift or free item for another.

3×2 Offers
When you buy three items in the 3×2 category, you will only pay for two items. The free item will be the one with the lowest amount.
Important: Products included in the 3×2 category cannot be exchanged or returned. This does not apply in our Showroom.
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