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SUPPORT

FAQS



About your order:
Once processed, orders cannot be modified or cancelled for logistics reasons. However, please do not hesitate to contact our Customer Service team and we will do our best to accommodate your request.
Every time you place an order on our website you will receive a confirmation email. Make sure you write your email correctly. If you do not receive it, we recommend you to check your SPAM mailbox, but if you did not write it correctly when placing your order, we will not be able to track your order.
Once the order has been shipped, the courier company will send you a confirmation email with a link to track your order. The activation of your tracking number will take a few hours to become effective. Be sure to enter your email address correctly to receive the tracking number.


Returns and exchanges:
If you have not received your order after the approximate delivery time of 1-2 working days, please contact our Customer Service team and we will evaluate the incident. If the order has left our warehouse, you should contact the shipping company.
The period to make a return or exchange is 14 days after receiving your order. See our Returns and Exchanges Policy for more information.
Write us an email to contact@maria-pascual.com or fill out the form (link) with the reason for return or exchange, indicating your order number and the item(s) you want to return or exchange. See our Returns and Exchanges Policy for more information.


Product:
Maria Pascual's warranty covers any manufacturing defects that may arise. Contact contact@maria-pascual.com within a 30 day period and we will evaluate the incident. Once verified, the product will be exchanged for a new one of the same model. If the product is not available, the full amount plus shipping costs will be refunded.
Maria Pascual Warranty has a two-year duration. If your warranty has expired, access our After Sales Service to see the possible solutions we can offer you. See the Maria Pascual Warranty for more information.


Other:
All Maria Pascual pieces are ethically manufactured with the highest quality materials so that they will be with you for many years to come. However, try to avoid too much contact with salt water, chlorine, perfumes and alcohol so that your jewelry does not deteriorate or tarnish over time. See our blog post on jewelry care for more information.
We accept Visa, MasterCard, American Express, Paypal payments and Klarna.
1. Select Klarna at checkout. You’ll have to provide some personal information and add your credit or debit card number. You’ll only have to do this the first time you pay with Klarna.
2. Choose the way you want to pay. Instantly, end of month or split in 3 payments.
3. Once payday is approaching, Klarna will notify you with enough time to be prepared
At Maria Pascual we guarantee a high level of privacy and security for all payments and we protect your personal information, so it will not be processed by third parties under any circumstances.
Don't know your ring size? Check our Sizie Guide to discover some tips to find your perfect size. Also, at Maria Pascual we have a ring sizer that we can send you for free by contacting our Customer Service team in case you don't know how to know your exact size.
All orders are customizable. When you make your purchase, you will find a section where you can write a note that we will send with your order.
The clasp of Maria Pascual Charms is unique and original to our brand. They can be placed on any of the products in the Chains category, but they can also work with jewelry you already have in your collection.
Our official Maria Pascual Showroom is located in Barcelona. Visit us at Calle Neptú 32, we will be happy to meet you! You can also check the Store Locator to find us in other points of sale of our official distributors near your city
When you buy a product in pre-sale it means that it is not yet available and that we will produce it on demand. This is a system that we use with certain pieces that will have a limited run so that you don't miss out on them. Pre-sale purchases work just like any other purchase. Add the product to the cart, choose your payment method, complete the purchase and we will send you your jewelry when it is available. Check the estimated shipping date on the product page and in the purchase confirmation email. And remember: we charge you at the time you place your order. Items purchased in pre-sale can be returned like any other product.
Do you have an interesting proposal? If you want to collaborate with Maria Pascual in social networks, offer yourself as a model or publish an article in a magazine, contact pr@mariapascual. com. At Maria Pascual we are always looking for new talent passionate about our brand. If you would like to work or intern with us, contact ceo@maria-pascual.com and we will review your application.
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