WAS MY ORDER SUCCESSFUL?
CAN I CANCEL OR CHANGE MY ORDER?
Please contact us immediately if you wish to cancel or edit your order. Unfortunately, we cannot guarantee that the order can be successfully cancelled or revised once it has been processed, however we will try our best.
WHERE CAN I ENTER MY COUPON CODE?
To enter your coupon code, click on your “Cart” and “Proceed to Checkout”. There will be a field next to it called “Apply coupon”. Please click on this field to enter your coupon code.
Note: Some coupons cannot be used in conjunction with other offers.
WHAT DO I DO IF THE ITEM I HAVE RECEIVED IS FAULTY?
If you believe the item(s) that you have received are defective, please contact us immediately and kindly include the below information:
- Your order number
- The item SKU number and name
- A description of the defect
- Photo(s) showing the defect
CAN I RETURN AN ITEM?
Yes, absolutely! Our online return policy and process is mentioned below:
Online Return Policy:
Within 30 days of purchase: you can process an exchange or return onto the same method of payment.
Sorry, all sale and discounted items purchased online are a final sale.
Return & Exchange Details:
- Item(s) must be returned in like-new condition, in their original packaging and a valid receipt must be presented. Please note: Due to safety and hygienic reasons, we are unable to accept exchanges or returns on any earrings.
- There will be no cash return with a gift receipt. The item(s) can be exchanged or a merchandise credit given for the full amount of the purchase, with no expiration date.
- In the event that there is a defect with an item, we will exchange it for a new piece. If the item is not available online, we will process a refund for the amount of the item.
- Returns must be shipped back to our warehouse under the responsibility and cost of the buyer. Please ensure to get tracking details for the returned package as ONLINE CONCEPT BARCELONA SLU. is not responsible for any packages that are lost or damaged in transit.
Online Return Process:
- Send us an e-mail here letting us know your order number and which item(s) you wish to return or exchange.
- In the package to be returned, please enclose the item(s) in like-new condition and in their original packaging to: Costumer Service C/Luis Antúnez, nº16. 08006, BARCELONA.
- ONLINE CONCEPT BARCELONA SLU. will process the refund within 14 days from receiving the returned item(s). The refund will be processed for the total amount of the order (less shipping costs) in the form of a coupon or back onto the same method of payment used to process the order. (Please advise the Customer Service Team which option you prefer when you e-mail advising of the return).
Online Exchange Process:
- At the moment, we are only able to process a free exchange if you have selected the wrong size of an item and your shipping destination is within Spain. To do so, please e-mail us here and we will inform you of the process.
HOW SHOULD I CARE FOR MY JEWELRY?
All of our jewels are plated in 3 microns of 18/23k gold. We recommend that you do not wear the jewels in the water and to avoid spraying perfume or alcohol directly onto them. Take care of your Maria Pascual jewels or they will wear in time.
WHAT MATERIAL ARE YOUR JEWELLERY PIECES MADE OF?
All of our products are plated in 3 microns of 18/23k gold.
HOW CAN I DETERMINE MY RING SIZE?
Below you can find our size chart for the approximate sizes of each ring. You can measure the inside diameter of any of the rings that you may have at home.
Note: At this time, we can only offer free exchange if you have chosen the wrong size and your shipping destination is within Spain. Please mail us here and we will inform you of the process.
WHAT PAYMENT METHODS DOES MARIA PASCUAL ACCEPT?
We accept Visa, MasterCard and payments via Paypal.
WHEN ARE OUT-OF-STOCK ITEMS RESTOCKED?
If an item is out of stock, we will attempt to restock it as soon as possible. If no stock is available, it will be removed from the website. Please join our waitlist to be e-mailed once this product becomes available.
ARE THE PRICES ON YOUR WEBSITE THE SAME AS IN YOUR BARCELONA SHOWROOM?
Yes, you will find the same prices on our website and in our Barcelona showroom.
Note: Some exceptions may apply for promotional events.
ARE ONLINE PURCHASES SECURE ON THE MARIA PASCUAL WEBSITE?
Yes, absolutely! We ensure a high level of privacy and security for all payment and personal information.