FAQ Need help?
Q. Was my order successful?
Q. Can I cancel or change an order?Please contact us immediately if you wish to cancel or change an order. Please note that it may not always be guaranteed that we can cancel or change an order once it has been processed.
Q. Where can I enter my coupon code?To enter your coupon code, click on your “Cart” and “Proceed to Checkout”. There will be a link next to it “Apply coupon” Please click on the link to enter your coupon code. Note that some coupons cannot be used in conjunction with other offers. If you are unsure, please contact us.
Q. What do I do if the item I have received is faulty?If you believe the jewellery item(s) you have received is faulty please contact us at firstname.lastname@example.org immediately and include the following:
- Your order number
- The item SKU number and name
- A description of the fault
- Photo evidence
Our team will endeavour to get back to you asap and assist you in receiving a replacement.
Q. Can I return an item?
Yes, certainly! Either you change your mind or you will like to exchange it for another size, you will have to send back the item(s) within 14 natural days. Item(s) being returned must be unworn, in they original gift box and packaging. Return Process:
- Email us to know you’d like to return your item(s). Please provide us your order number, and the items you would like to return or exchange.
- Include in the return, the original packaging and the item(s) you would like to return to: MARIA PASCUAL. C/Luis Antúnez, nº 16, 08006, Barcelona
- Once we receive your returned item(s), we’ll process them and answer you in within 1-2 business days.
- ONLINE CONCEPT BARCELONA SLU. will proceed to make the refund within 14 natural days from the date on which we are informed of the decision of the returning item(s) and we’ll refund the money using the same payment method used for the client in the initial transaction.
Q. How should I care for my jewelry?It is easy to take care of Maria Pascual Jewels: You can keep your jewels bright and shine as the first day by cleaning them from time to time with a dry cloth. Do never spray perfume on them.
We strongly recommend you do not swim in the sea or in the swimming pool with any of our Horn jewelry.
Look after your Maria Pascual jewels and they will always look like brand new.