WAS MY ORDER SUCCESSFUL?
CAN I CANCEL OR CHANGE AN ORDER?
Please contact us immediately if you wish to cancel or change an order. Please note that it may not always be guaranteed that we can cancel or change an order once it has been processed.
WHERE CAN I ENTER MY COUPON CODE?
To enter your coupon code, click on your “Cart” and “Proceed to Checkout”. There will be a link next to it “Apply coupon” Please click on the link to enter your coupon code. Note that some coupons cannot be used in conjunction with other offers. If you are unsure, please contact us.
WHAT DO I DO IF THE ITEM I HAVE RECEIVED IS FAULTY?
If you believe the jewellery item(s) you have received is faulty please contact us at firstname.lastname@example.org immediately and include the following:
- Your order number
- The item SKU number and name
- A description of the fault
- Photo evidence
Our team will endeavour to get back to you asap and assist you in receiving a replacement.
CAN I RETURN AN ITEM?
Yes, certainly! Either you change your mind or you will like to exchange it for another size, you will have to send back the item(s) within 14 natural days. Item(s) being returned must be unworn, in they original gift box and packaging. Return Process:
- Email us to know you’d like to return your item(s). Please provide us your order number, and the items you would like to return or exchange.
- Include in the return, the original packaging and the item(s) you would like to return to: Costumer Service C/Luis Antúnez, nº 16, 08006, Barcelona
- Once we receive your returned item(s), we’ll process them and answer you in within 1-2 business days.
- ONLINE CONCEPT BARCELONA SLU. will proceed to make the refund within 14 natural days from the date on which we are informed of the decision of the returning item(s) and we’ll refund the money using the same payment method used for the client in the initial transaction.
For safety and health reasons we cannot accept exchanges or returns from any item from our earrings category.
HOW SHOULD I CARE FOR MY JEWELRY?
>We advise you do not swim with the jewels in the sea or in the pool. Avoid spray perfume or alcohol directly on them. Look after your Maria Pascual jewels and they will stay in perfect condition for a long time.
WHAT MATERIAL ARE YOUR JEWELLERY PIECE MADE OF?
All our products are gold plated with 3 microns of 18/23K.
WHICH IS MY RING SIZE?
Below you can see our size chart for the rings size. You can measure the inside diameter of any of your rings that you might have at home.
For the moment (we are working on it) we can only offer free exchange if you have chosen the wrong size and your shipping destination is Spain. Email us at email@example.com and we will let you know the procedure to follow.
WHAT PAYMENT METHODS DOES MARIA PASCUAL ACCEPT?
We accept Visa, MasterCard and payments via Paypal.
ARE OUT-OF-STOCK ITEMS RESTOCKED?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website. If you want to be the first one to know when its back in stock, please join our waitlist. We will send you an email as soon as is back.
ARE THE PRICES ON YOUR WEBSITE THE SAME AS IN YOUR BARCELONA SHOWROOM?
Yes, you will find the same prices in both our website and our showroom in Barcelona.
ARE THE ONLINE PURCHASES SAFE ON MARIA PASCUAL WEBSITE?
Of course it is. We work with the best and with all the necessary resources to provide our customers the maximum security on their orders and personal data.